In-app authentication is a feature designed to improve the efficiency of authorizing changes and in-app transactions within your BigPay account and reduce the dependency on OTP SMS.
How do I set up in-app authentication on my device?
A: In-app authentication is automatically enabled when you log in to the BigPay app on your preferred device. This provides a secure way to authorize transactions, ensuring that only one device can approve transactions at a time.
You could approve the following features or services of your BigPay app via in-app authentication:
1. Local Bank Transfer
2. International Transfer
3. In-app Physical Card Issuance
4. In-app Physical Card Replacement
5. Changes of Daily Limits
How do I perform the in-app Authentication for the services mentioned above?
No worries and it's simple! After the step of entering your Passcode or Biometrics such as Face ID and Fingerprint, you will notice the following screen to perform in-app authentication:
| For changes related in-app feature | For in-app transaction-related payment |
How many devices could I use to approve the in-app transaction and changes?
A: You can use only one authorised device at a time to authorise the in-app transaction and changes.
Could I use this in-app authentication on my login or online transactions via my BigPay card?
A: Unfortunately, we do not provide in-app authentication for login or online transactions via the BigPay card.
Both login and online transactions via the BigPay card would require the input of a 6-digit OTP.
Help! I can't complete the authentication.
A: If you encounter issues while authorizing a transaction, try logging in again to re-establish the connection with the in-app authentication feature.
If the problem persists, reach out to our support team through the live chat in the BigPay app for assistance.
Can I customize my in-app authentication limited to specific features, such as international transfers over S$ 1,000?
A: Currently, we do not offer the option to customize your in-app authentication settings. We appreciate your concern, and please know that we are continually working to ensure the safety of your funds and account.
I don't like this authorisation - can I use SMS OTP to authorize transactions instead?
Starting from 27/11/2023, we are moving most of our in-app activities previously protected by SMS OTP to in-app authentication.
This change is part of our ongoing efforts to enhance security and reduce the risk of scams.
We seek for your kind understanding on this.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.