What should I do after the system upgrade? 👷

We have a scheduled system upgrade from 11:50AM December 4, 2024 to 03:00AM December 5, 2024 (GMT+8). During this period, all BigPay services will be temporarily unavailable including your BigPay Visa card and the BigPay app.

Here’s a small action we would need you to complete for a smooth payment journey:

You will need to update your card PIN to continue using the BigPay card — that’s it! Here's how to do so:

1) Login to your account
2) Click on the 'Card balance' tab
3) Click on "Change Pin" at the bottom of the list
4) Set your card PIN

   

What is this maintenance for?

This system upgrade will allow us to level up your security and bring you more amazing features that we’re sure you’ll love!

Reach out to our Customer Support at [e-mail] during this period if you need any assistance, and we are ready to assist you further.