What are airasia points?
These points are what you earn when you spend with BigPay. You can redeem your airasia points for discounted flights and other rewards on airasia.com/rewards
Where are my airasia points?
You'll receive your airasia points within 5-7 working days after the merchant has settled the payment. If you've not received your points by then, please chat with us in-app and we'll look into it.
How much do I need to spend to earn 1 airasia point?
You will receive 1 point for every $5 you spend using your BigPay card.
Do note, you won’t earn airasia points when sending or receiving money to/from your BigPay contacts or on local and international bank transfers!
Will my airasia points expire?
Yes. It'll expire after 24 months from the date the points were rewarded so don't keep saving your points for too long. For more details, read more here.
How do I link my BigPay account to my airasia rewards account?
From the homescreen of your app, tap on the 'Explore' section and select 'airasia points'. Tap Sync your airasia points and enter your login details to link both accounts.
If you want to change or unlink your airasia points, chat with us in-app and we'll assist you with that.
What are the benefits of using BigPay on airasia?
Travelling has never been better, you'll have exclusive access to airasia sales and more!
Is airasia rewards the same as BIG rewards?
Yes, this is the same rewards program!
How many points do I earn for my transactions? What can I do to earn points with BigPay?
The points you earn is visible on the app. Press the question mark symbol on the top right of the points page to learn more. Watch out for promos and special periods where you can earn more points for spending with BigPay!
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.