Wanted to skip the hassle of performing a top-up manually? You may enable the auto top-up feature and here's the A-Z to perform a setup:
Step 1: After performing a login, tap on the top left circle to access 'My Profile' and select 'top up options'.
Step 2: Under select other source section, kindly select Auto top up to begin the setup.
Step 3: Fill up the balance of your BigPay account (between S$2.00 - S$) you expect the system to initiate the auto top-up and the amount of top-up (between S$50.00 - S$250.00) each attempt.
Reminder: The top-up amount needs to be more than the expected balance otherwise you will be seeing an error message.
Step 4: Select the saved debit/credit card details you wished to link or key in a new card details.
Step 5: You should be seeing the following message once the setup has been completed.
A gentle reminder from us:
- We do not support top-up from other card issuers (example: American Express, JCB) yet.
- Auto top up will be disabled until you have re-authenticate it, when any of the following 3 has hit:
1. 90 days have passed since the last authentication
2. Auto top up has triggered 4 times. Before the 5th auto top up happens, one must re-authenticate.
3. The sum is reaching S$1250.00. -
Unfortunately, we no longer support top-ups from debit/prepaid card not issued by Singaporean Bank. With the economy not bouncing back as fast as it used to be, it has become a lot more expensive to sustain the process fee for your overseas debit card top up (Eff. 19/9/2022). You may kindly use an alternative top-up method such as
1. Local Debit Card
2. Local or International Credit Card
3. Local Prepaid Card
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.