Thank you for your interest in applying for a BigPay account. Here's the step-by-step to have your account registered.
1st Stage: Personal Information stage
Step 1: You should be seeing the following screen after accepting our terms and conditions. Kindly select 'Manual sign up'
Step 2: Fill up your personal details in the following page and select 'Next' once it's completed
Step 3: Kindly let us know your home address and it must be a valid Singaporean residential address.
2nd Stage: Submission of Proof of Address
You should be getting prompt by the app to submit a proof of home address via the screen below, kindly take a photo and submit a proof of address accordingly:
3rd Stage: Collecting card information
Step 1: Let us know what is your preferred name on card to be printed with less than 21 characters.
Step 2: Let us know what is you are okay to have the card to be delivered to the displayed address on screen. You may use a different address as your shipping address if you wished to have the card to be delivered at alternative address.
Step 3: Let us know about the referral code if you are referred by an existing BigPay user to be entitled for the referral reward.
4th Stage: Document submission and video verification
Step 1: Submission of NRIC/Working Pass/ Visit Pass or PR card
You should be noticing the following screen in your BigPay app. Kindly take a photo of the front of your NRIC/ Working Pass/Visit Pass or PR card. and tap continue. Repeat the steps to submit the back of your document as well.
Step 2: Submission of facial selfie
You should be noticing the following screen to take your selfie.
Kindly take a photo after ensuring only you are visible in the section and your face is fully visible.
Reminder: If you are wearing any mask, kindly remove it before taking the photo.
Step 3: Submission of video selfie
You should be noticing the following screen to take your video selfie.
Step 1: Kindly ensure that you perform the following steps in the video:
- Follow the instruction on the screen to look left/right.
- Read out the 3 numbers on the screen.
- Tap on the button "Submit Video" to upload your video for our review
Tadaaa! Once the process has been completed, you will be receiving this screen that indicates your registration will be processed and its status will be updated within 48 hours.
Facing a registration issue? Please chat with us by tapping the chat icon available on top right corner of the Login page and we are ready to assist you further 😉