[AirAsia Points] My points in the BigPay app is not showing in AirAsia Portal 🔤

Not to worry if you noticed that the points accumulated is not showing in the AirAsia portal. 

It might due to the loyalty account linked to your BigPay app has a different detail such as email address compared to your login profile in the AirAsia portal. 

Kindly chat with us if you are wished to link your account once more with the updated details, and we are ready to assist you further.

If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.