Once your account cancellation is completed, you will receive an email from us stating that your balance will be transferred to the card account you used to top up with us within 14 working days.
You will see "BigPay" as the reference in your bank statement for your refund.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.