If you have cancelled your subscription, but you're still getting charged for it, it could be that this is the last charge for the period of your subscription. However, we truly understand if this is frustrating.
You can reach out to the merchant's customer service agent > and ask them to remove your card details from their site and confirm that your subscription has ended.
If you need any refunds, kindly reach out to your merchant's customer service agent and ask to file for a refund from their side. Refunds are issued by individual merchants and not by BigPay 🙏
If you have not received any response from the merchant, kindly fill up the dispute form and reach out to our live agent to further assist you.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.