If you find a charge in your BigPay app, do not worry - we're here to help.
Usually, this is because it's a subscription made to your BigPay card. When you register for an account on a website/app, they will ask for your card number, and there might be some charges that you are unaware of.
You can check the merchant's name > reach out to the merchant's customer service agent > ask them to remove your card details from their site and for a refund.
In case this is a merchant you do not recognize at all, kindly reach out to our live agents with the dispute form filled, and we will report this to our relevant team 🙏
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.