If you find a charge in your BigPay app from a merchant you don't recognize, do not worry - we're here to help.
Kindly remember whether someone has called you or messaged you saying they are from BigPay and if they ever asked for your personal details such as your PIN, postcode, card number, etc.
Please note that the above call would not be from any of our BigPay agents 🙏
Straight away, freeze your card and reach out to our live agents, and we will report this to our relevant team.
A Different Scenario
Usually, this could also happen because it's a subscription made to your BigPay card. When you register for an account on a website/app, they will ask for your card number, and there might be some charges that you are unaware of.
You can check the merchant's name > reach out to the merchant's customer service agent > ask them to remove your card details from their site and for a refund.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.