[Transaction] I have not received my goods or services from the merchant 🧾

Before we proceed with any dispute process, we would like to remind you in any case of goods/services purchased have not been fulfilled by the merchant, it is always recommended to liaise with the merchant directly for a faster resolution.

If you have performed so but did not receive a satisfactory arrangement from the merchant, we'd love to help you with this matter for this transaction.

To begin a dispute process for the "settled" transaction, kindly fill out the dispute form available in this article and send it to us as soon as it is convenient, along with the following documents:

• Proof of purchase (i.e. confirmation email/invoice) with the date of delivery (e.g. confirmation email/ sales invoice)
• Proof of communication with the merchant on the disputed transaction

We're counting on your prompt action as we cannot process dispute cases more than 40 days after the disputed transaction date.

Once our agent receives your form, we will forward it to our respective team, and you will receive an update in a maximum of 60 days. 

If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.