Your bank transfer will be processed as the following schedule:
For transfers via NAPAS RAILS:
Monday - Sunday/Public Holiday
- To arrive in 30 minutes.
For transfers via non-NAPAS RAILS:
Monday - Friday
- Transfer made before 1 PM SGT: To arrive by the end (11:59 PM) of the same working day.
- Transfer made after 1 PM SGT: To arrive by the end (11:59 PM) of the next working day.
Saturday - Sunday/Public Holiday
After performing the transfer, kindly advise the recipient or look out the bank statement after the process time above for the credit record.
The status in your BigPay app would be updated from 'Pending' to 'Delivered' within 2-3 working days after the crediting process has been completed.
Hence, our reminder is to ask your recipient to check their bank account balance to know if the credit is in, despite BigPay's status showing 'Pending' 📲
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.