Thank you for utilizing our international bank transfer feature to the European Union😊
Your bank transfer will be processed according to the following schedule:
Monday - Friday
- Transfer made before 3 PM SGT: To arrive by the end (11:59 PM) of the next working day.
- Transfer made after 3 PM SGT: To arrive by the end (11:59 PM) of the next 2working day.
Saturday, Sunday and Public Holidays
- To arrive by the end (11:59 PM) of the next 2 working days.
*Public Holidays are following Malaysia's holidays.
If you are seeing a "Pending" status - it means your transfer request has been received and being processed for the recipient's bank on crediting or a initiate refund if the bank details is invalid
The status in your BigPay app would be updated from 'Pending' to 'Delivered' in 2-3 working days after the crediting process has been completed.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.