Thank you for utilizing our international bank transfer feature to the Philippines😊
For a cash pickup:
Your transfer was processed and to arrive in 15 minutes.
For a bank transfer:
For transfer amounts less than 50,000 PHP:
Monday - Sunday/Public Holiday
- To arrive in 15 minutes.
For transfer amounts above 50,000 PHP:
Monday - Friday
- Transfer made before 12 PM SGT: To arrive by the end (11:59 PM) of the next working day.
- Transfer made after 12 PM SGT: To arrive by the end (11:59 PM) of the next 2 working days.
Saturday - Sunday/Public Holiday
A reversal may take up to 3 working days for unsuccessful transfers.
If you are seeing a "Pending" status - it means your transfer request has been received and being processed for the recipient to collect the cash pickup or received recipient's bank on crediting or a initiate refund if the bank details is invalid
The status in your BigPay app would be updated from 'Pending' to 'Delivered' in 2-3 working days after the crediting process has been completed for a bank transfer. Meanwhile, the status would be updated from 'Pending' to 'Claimed' if the recipient has collected the cash.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.