Thank you for exploring our cash pickup.
Here's some reminder from us for the cash pickup made to the Philippines for a smooth transfer:
- The recipient has 28 days to collect their cash in the chosen cash pickup outlet. For example, if you selected BDO in your transfer, the recipient can go to any BDO branch to collect the cash.
- The recipient must be a Philippines' national
- If the cash is not pickup after 28 days, the transfer will be reversed back within 7 working days.
- You will need to provide the exact details of the recipient who is collecting the cash as the identity will be verified by the staff. The entered first and last name needs to match the recipient's ID.
- If there is any changes on the recipients' name, kindly chat with us to allow us to have it updated for you.
- To allow the recipient to perform the cash pickup, kindly provide the payout code and payout PIN to the recipient.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.