Thank you for utilizing our international bank transfer feature to Indonesia😊
For a cash pickup or a bank transfer:
Your transfer was processed and to arrive in 15 minutes.
If you are seeing a "Pending" status - it means your transfer request has been received and being processed for the recipient to collect the cash pickup or received recipient's bank on crediting or a initiate refund if the bank details is invalid
The status in your BigPay app would be updated from 'Pending' to 'Delivered' in 1 day after the crediting process has been completed. Meanwhile, the status would be updated from 'Pending' to 'Claimed' if the recipient has collected the cash.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.