My Account

About Sign Up

• [Card] How to apply for a physical blue card as a new user? 💳
• [Account] Why should I make an initial top-up of S$20? 🤔
• [Account] How do I register for an account via manual sign up?
• [Account] How do I register for an account via Singpass (MyInfo) 📝
• [Account] Why is my application status not updated after 48 hours? 📝
• [Account] Why should I apply for a BigPay account? 👀

See all 9 articles

About Login

• [Login] How to login if I forgot my passcode? 😅
• [Login] How to login using OTP link? 📲
• [Account] How to troubleshoot Login SMS (OTP) Issues? 📲
• [Account] Common Login Issues and Troubleshooting 📲

About Account Blocked

• [Blocked Account] Why is my account blocked and how should I unblock it? 🔐

About Top Up

• [Topup] Why I can't complete a top up to my BigPay account? 💰
• [Top Up] How do I top-up using cryptocurrency? 📲
• [Top Up] Are there any top up limits? 💰
• [Top up] Can I use a card that is not issued by a Singapore bank to top up? 💳
• [Top Up] How do I setup auto top-up feature in my BigPay app? ✍
• [Top Up] How do I top-up using a debit card? 📲

See all 8 articles

About Change of Details

• [Account] How to update your phone number? 📞
• [Account] How to update my shipping address? 🏠

About Account Cancellation

• What happens to my account balance after cancellation?
• [Account] Can I re-register after cancelling my account? 🤔
• [Cancellation] How do I cancel my account? ✍