My Account

About Sign Up

• [Account] How do I register for an account via manual sign up?
• [Account] How do I register for an account via Singpass (MyInfo) 📝
• [Account] Why is my application status not updated after 48 hours? 📝
• [Account] Why should I apply for a BigPay account? 👀
• [Account] Why did my verification fail?
• [Account] Why I can't sign up for an account?

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About Login

• [Account] How to Troubleshoot Login SMS (OTP) Issues? 📲
• [Account] Common Login Issues and Troubleshooting 📲

About Top Up

• [Topup] Why I can't complete a top up to my BigPay account? 💰
• [Top Up] How do I top-up using cryptocurrency? 📲
• [Top Up] How do I setup auto top-up feature in my BigPay app? ✍
• [Top Up] How do I top-up using a debit card? 📲
• [Top Up] How do I top-up using a prepaid card? 📲
• [Top Up] How do I top-up using a credit card? 📲

About Change of Details

• [Account] How to update your phone number? 📞
• [Account] How to update my shipping address? 🏠

About Account Cancellation

• What happens to my account balance after cancellation?