My Transactions

About Transaction Status

• [Transaction] My payment was not successful with the merchant but the amount has been deducted 🧾
• [Transaction] What does a "Released"/"Reversed" Transaction mean? 👀
• [Transaction] What does a "Settled" Transaction mean? 🤔
• [Transaction] What does a "Pending" Transaction mean? 🤔

About Transaction Refunds

• [Transaction] I have not received my goods or services from the merchant 🧾
• [Transactions] Is the amount credited in my account with a Released/Reversed status? 🧾
• [Transaction] Where is My Refund? 🔎

About ATM Transactions

• [ATM] The ATM machine did not disperse the cash I withdrew 🏧
• [ATM] What is my limit for ATM withdrawals? 🏧

About Unauthorised Transaction

• [Transaction] Help! I don't recognize this merchant 🧾
• [Transaction] Help! I have not authorized this amount to this merchant 🧾
• [Transaction] Help! I have cancelled my subscription but my card was still charged 🧾

About Fee and Charges

• [Transaction] What is the fee if I'm using my BigPay card for ATM withdrawals? 🧾
• [Fees & Charges] Are there any fees if my account is inactive? 💵
• [Fees & Charges] Is there any fee if I use my BigPay card for international transactions? 💵
• [Fees and Charges] Are there any fees and charges? 💸
• [Exchange Rates] What is the Exchange Rate when I Use My Card Abroad? 🌍

About Pre-Authorized Transactions

• Why am I getting charged for $150 petrol station?