[Card] How do I replace my BigPay card? 💳

We're sorry that you might've lost your card or that your card may be damaged. Not to worry, you can make a card replacement with a few clicks in your app! 📲

Replacing Physical Card

1. Tap on the card balance in the home screen. 
2. On the screen with your physical card (blue card), click "Freeze Card".
3. Press on "Replace card".
4. Confirm the shipping address you wished to receive your new card on. 
5. Write your name on card and confirm the replacement.

The pictures below are what you would see during the process of replacing your card. A S$10 charge will be charged for the replacement. 
       
          

NOTE: You will only be able to do this once you have activated your card. [Card] How do I activate my BigPay card? 💳

Replacing Virtual Card

1. Tap on the card balance in the home screen. 
2. On the screen with your virtual card (white card), click "Freeze card".
3. Click on "Delete".

4. Click on the "+" button to add a new virtual card.

         

You can make a replacement for your virtual card once every month.